Refund Policy
Last updated: May 6, 2026
We believe in fair billing. Here's how refunds work at WorkLess.
Key Points
- Automatic partial refunds for failed jobs
- You only pay for work that completed successfully
- Credit purchases are generally non-refundable
- Exceptional circumstances handled case-by-case
Failed Jobs (Automatic Refunds)
If your video generation fails for any reason, we automatically calculate and refund credits based on completed work:
| When Job Fails | You Get Back |
|---|---|
| Before any work starts | 100% refund |
| During voice generation (~10%) | ~90% refund |
| During image generation (~50%) | ~50% refund |
| During final assembly (~90%) | ~10% refund |
How It Works:
- Job encounters an error and fails
- System calculates work completed vs. total
- Remaining credits are instantly refunded to your balance
- You receive an email notification with details
This process is automatic — you don't need to request anything.
Credit Purchases
General Policy: Credit purchases are non-refundable. Credits do not expire and can be used anytime.
Exceptions: We may offer refunds in exceptional circumstances:
- Technical error caused accidental duplicate purchase
- Service was unavailable for extended period (72+ hours)
- Critical bugs prevented normal service use
- Account was compromised (with verification)
Not Covered:
- Change of mind
- Unused credits from voluntary account closure
- Dissatisfaction with generated content quality
- Credits lost due to prohibited use violations
How to Request a Refund
For exceptional refund requests, contact us with:
- Your account email
- Job ID (if applicable)
- Transaction ID or Stripe receipt
- Description of the issue
- Any relevant screenshots
Contact: support@workless.build
Processing Time:
- Response within 24-48 hours
- Decision within 5 business days
- If approved, refund processed within 5-10 business days
Service Outages
During extended service outages (72+ hours), we may:
- Offer bonus credits as compensation
- Extend credit validity (if applicable)
- Process refund requests more favorably
We will communicate via email during major outages.
Common Questions
My job failed. Did I lose all my credits?
No! You automatically receive a partial refund based on the work that wasn't completed. Check your credit balance — the refund should already be there.
Can I get a refund if I don't like my video?
Quality preferences aren't grounds for refunds, but we'd love your feedback! Contact support — we may be able to help you get better results on your next generation.
I accidentally purchased credits twice. What do I do?
Contact support immediately at support@workless.build with your Stripe receipt. We review duplicate purchase refunds on a case-by-case basis.
Do credits expire?
No! Your credits never expire. Use them whenever you're ready.
Need Help?
Our support team is here for you.
Contact Support